How to Order a Repeat Prescription




We require two full working days before your prescription is ready for collection. It is not always possible to issue an emergency supply of medication at short notice.

Ordering a repeat prescription

You can request a repeat prescription in a number of ways:

  • Request a repeat prescription in writing from reception
  • Complete a Repeat Prescription Request
  • Request a repeat prescription online or through your smartphone using the NHS App
  • Ask your local chemist to request a repeat prescription from the surgery
  • Request a repeat prescription by post (we will be happy to post it back to you if you enclose a stamp addressed envelope)

image of pharmacist


You can collect your prescription in a number of ways:

  • In person from reception during normal practice opening hours
  • On a regular basis from the pharmacy - using repeat dispensing
  • You can ask for it to be collected by one of our local pharmacies (you must ask the pharmacy first and they will arrange it on your behalf)
  • Sent by the secure Electronic Prescription Service to the pharmacy of your choice anywhere in England. Many of our patients find this a convenient and speedy way to get their prescriptions sent to a pharmacy close to their work or home. Either ask reception or your pharmacy for more details.

Image of a prescription packet

Medication Reviews

Sometimes you might see a note on the blank side of your prescription telling you that you are due for a medication review. This is an opportunity for a GP (or in some cases our practice nurse) to check that your medication is still the best treatment for your condition and that you have had the appropriate monitoring and health checks done for your condition.

If you have been taking the same medication for many years and your condition is stable it may be possible to conduct your medication review as a telephone consultation.


Medication Without Prescription

Did you know that many local pharmacies can offer you advice and treatment for a number of health problems free of charge (if you do not normally pay for prescriptions)?

This is called the Minor Ailments Scheme and the following conditions can be treated.

  • Athlete's foot
  • Coughs and colds
  • Constipation
  • Cystitis
  • Diarrhea
  • Earache
  • Fever
  • Hay fever
  • Allergic rhinitis
  • Allergies
  • Head lice
  • Indigestion
  • Insect bites and stings
  • Minor cuts and burns
  • Mouth ulcers
  • Sore throat
  • Sprains and strains
  • Teething
  • Threadworms
  • Vaginal thrush
  • Verrucas
  • Viral upper respiratory infections
  • Warts

In order to take advantage of the scheme, ask reception for a “Patient Passport” which allows up to ten free consultations with participating pharmacies.


Why did the doctor not issue my prescription?

Sometimes the GP will not issue a request for a prescription and will ask you to arrange a telephone or face-to-face consultation instead - or to send us further information. Common reasons include:

  • You have requested a medication that has never been given to you before by this surgery
  • You have requested your repeat prescription too soon (the GP might be concerned that you are taking your tablets too often and that they are running out early)
  • You have requested an item which is not usually given as a repeat prescription (such as antibiotics or steroid creams)
  • You have not been seen by the GP or nurse for a while and you need to have routine monitoring and health checks before we can safely issue your prescription. Common reasons are listed below. If you are able to send us the appropriate information - or arrange for a blood test or nurse appointment - in good time, it will reduce delays in issuing your prescription:
  • You gave us a handwritten prescription from a hospital which you were supposed to take to the hospital pharmacy

Please note that all of the clinical reasons above are unanimously agreed by all of the GPs at the surgery. If your prescription was not issued, this would have been for a clinical reason and would have been decided by a doctor. Decisions about whether prescriptions are issued, or not, are not made by members of our reception or admin team - only by the GPs.


Hospital Prescriptions

You should not bring us prescriptions issued by hospital outpatient clinics. It is often not possible for us to issue these prescriptions without the accompanying clinic letter which the hospital may not send to us until a few weeks later. Please take these prescriptions to the hospital pharmacy as you should have been advised at the hospital.

Shared Care Protocol

We prescribe certain medications on what is known as a “shared-care protocol” (examples include Methotrexate, Azathioprine, Ciclosporin). The patient remains under the care of the hospital specialist but the prescription is issued by the GP. Some drugs issued under shared-care require regular monitoring of blood tests to ensure their safety. If the patient is having their blood test monitoring done at the hospital, the GPs at the Abbey Medical Centre reserve the right not to issue the prescription until they have up to date copies of the blood test results. It is the patient’s responsibility to make sure that we are receiving copies of their blood results.

Prescribing Policy

The GPs at the Abbey Medical Centre believe that providing the best possible care to our patients is our top priority. When a prescription is necessary our main considerations are effectiveness and safety. We would never let cost come before patient care but at a same time we try to provide the best value to the NHS by prescribing from an approved list of medications which meet these considerations.

This list is known as a formulary and we are sometimes asked by a hospital doctor to prescribe medications which are either restricted to the local hospital formulary or are not on either the local hospital or GP formulary. It is not always possible to prescribe these medications but when these situations arise, we will seek advice from the Camden Medicines Management Team in order to find a solution for our patients.


Private Prescriptions

Your GP cannot issue a prescription based solely on a private prescription note from your specialist.

Before a NHS prescription can be issued, your GP must have received a letter from the private consultant explaining the precise details of the prescription; what it is being used to treat; how long treatment is intended for; and what monitoring or follow up is required.

Your GP may refuse to issue you with a NHS prescription for the following reasons:

  • If your GP considers that there is a not a clear clinical indication for the prescription, and that in the same circumstances a NHS patient would not be being offered this treatment.
  • If the private specialist recommends a new or experimental treatment, or recommends prescribing a medication outside of its licensed indication.
  • If the medication recommended is not generally provided within the NHS.
  • If the medication is of a very specialized nature requiring ongoing monitoring, some GPs may feel that they have insufficient expertise to accept responsibility for the prescription.

Your NHS prescription may be slightly different to that which was recommended by your private specialist.

We are committed to prescribe from a carefully selected list of medications and in line with local policies (a formulary) which provide the best evidence of efficacy, safety and cost effectiveness to the NHS.  If the recommendation from your private specialist is for treatment that is not in the formulary then your GP may change the medication in line with the drugs used for NHS patients locally.

If your GP is unable to issue a NHS prescription, you can still obtain the medication by paying for it privately with a prescription issued by your specialist.