Complaints or Commendations

Your feedback is very important to us and any concerns or recommendations are taken very seriously. We want to know when you think we should be performing better but we would also like to know when you think we have done something well.

There are several ways to leave us feedback. You may follow our complaints procedure, leave us feedback via the online form below, leave us a public comment on the NHS Choices website, or fill out a feedback form in reception.

How would you like us to contact you?

If you wish to contact other NHS services then please find the contact information below.

Friends and Family Test

The Friends and Family Test is a way for all patients to give feedback quickly and have their say on the care and treatment they experience across the NHS in England. It helps to improve local healthcare services for everyone by highlighting what is working well and what can be improved. The FFT has been in use in some hospital services since 2013 and is now expanding to more parts of the NHS, including GP practices from December 2014.
Give feedback for the Abbey Medical Centre


Patient Group

All patients registered with the Abbey Medical Centre are welcome to join our patient participation group (PPG). We are always seeking new ways to improve the service we provide to our patients and are keen to hear your views. Over the last few years patient feedback has been key in helping us decide on changes that we have made and in shaping the future of the practice.
The Patient Group meets every three months throughout the year at the practice, mostly on a Wednesday afternoon.
We would like to extend an invitation to any patients who would like to come along to our meetings.  However we are particularly underrepresented in the following areas:-

  • Working patients

  • Patients with young children

  • Young people (teenagers)

  • Ethnic minorities

If you would like to be involved please contact Neha Shah, Practice Manager.

Click here to read the Patient Participation Group annual report for 2014-2015
Click here to read the Patient Participation Group minutes from meetings held in 2015
Click here to read the Patient Participation Group minutes from February 2016

Practice Income

All GP practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice.

The average pay for GPs working in Abbey Medical Centre in the last financial year was £77,202 before tax and National Insurance.

This is for 3 full time GPs and 6 part time GPs who worked in the practice for more than six months.


Patients may wish to visit and leave their NHS 111 feedback or personal story online. They can also contact the relevant 111 services using the details below: 

By email (preferred)

By post

111 Clinical Governance Lead, c/o LCW, St Charles Centre for Health and Wellbeing, Exmoor Street, London W10 6DZ