Making a Complaint
Most problems can be sorted out quickly and easily, often at the time they arise with the person concerned and this may be the approach you try first.
Where you are not able to resolve your complaint in this way and wish to make a formal complaint you should do so preferably in writing as soon as possible after the event and ideally within a few days, as this usually helps us to establish what happened more easily. In any event, this should be:
Within 12 months of the incident.
If you are a registered patient you can complain about your own care. You are unable to complain about someone else’s treatment without their written authority. See the separate section in this leaflet.
We are able to provide you with a separate complaints form to register your complaint and this includes a third party authority form to enable a complaint to be made by someone else. Please ask at the reception for this. You can provide this in your own format providing this covers all the necessary aspects.
Send your written complaint to:
Dr Asma Siddiqi, Abbey Medical Centre, 85 Abbey Road, London, London, NW8 0AG.